Your Health

Keep up with the latest health and wellbeing news

January Newsletter 2023


Kia Ora Koutou
Hari Tau Hou

Health and Safety

All patients, staff and visitors to the practice are required to wear masks while in the medical centre.

Please do not come into the practice if you are unwell with Respiratory, Flu and/or Cold/COVID symptoms. Call and you will be offered either a telehealth consultation or if you are needing to be seen, the doctor will see you in our dedicated clinic room.

Practice Patient Consumer Survey: October 31 – 4 November

Thank you to everyone who completed our practice patient consumer form after their consultation during our survey week late last year. The results have been analysed and overall the comments were very good.

There were two areas, wait times and choice of doctor which were highlighted as concerning to patients.

Wait times. We address wait times wherever possible in the practice. Reception will call ahead for patients and advice delays, keep patients aware of delays when in the waiting area, and triage with the nursing team if necessary.

Choice of Doctor. Wherever possible, we keep patients with their registered doctor. However, we are not always able to do this due to urgent appointment requirements, staff on annual leave or sick leave, appointments booked 2-3 weeks in advance.

Permanent GP staff shortages.

These issues concern us as well and we are working as hard as possible to improve wait times where we are able and to book you with your doctor of choice if it is at all possible. Please be assured, all of our clinical team can access your clinical records to ensure your continuity of care.

As a side note, from March our practice patients will be invited to participate in the nationwide Primary Care Patient Experience Survey, which is available to all medical facilities across Aotearoa. This will be another opportunity for you to provide feedback on your medical practice experiences.

We will continue with our annual in-house Practice Patient Consumer Survey.

Staff Profiles

Health Improvement Practitioner (HIP)
Ngawai Kohi our new Health Improvement Practitioner is available to see patients in the practice on Mondays, for mental health and wellbeing services. Please ask your nurse or doctor for further information or you are able to book directly through reception. All appointments are FREE

We have a new Registrar starting at the end of January, Nikhil Balakrishnan. Nikhil will be with us for 6 months.

Practice Nurse
I am pleased to confirm we have a new practice nurse joining the team. Grace Hayes will be with us from 31 January.

Community Health

Advanced Care Planning | to tatou reo – our voice
An Advance Care Plan (ACP) describes what is important to you as well as the healthcare and treatments you want. You and your healthcare team can work together to make an advance care plan. This plan will help the healthcare team caring for you and your whanau and loved ones, make decisions about your care if you can no longer tell them what you want.

The ACP also has a section on EPOA (Enduring Power of Attorney). Your healthcare professional can give you further information. You will need to make a separate appointment to complete your plan, and this consultation is FREE. Please call us to make an appointment.

We have books available at reception on Essential Information for Older People – please ask for a copy.

You may also like to visit the following websites for additional ACP information:

Te Tari Kaumatua Office for seniors

Health Navigator

Patient Communication

Noho ora mai
Your Healthcare Team at Westend Medical


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